a. Personally Identifiable Information (PII)

Collected when you:

• Create an account
• Place an order
• Fill out forms
• Contact customer support

Includes:

• Full name
• Phone number
• Email address
• Residential or shipping address
• Billing address
• Name of college/institution (if shared)
• Transaction history

b. Payment Information

We do not store sensitive financial details such as full credit/debit card numbers or CVVs. Payments are processed through third-party, PCI-DSS-compliant providers (e.g., PayU, Razorpay, Paytm).

We store:

• Payment method used (not full card info)
• Transaction ID
• Payment confirmation status

c. Non-Personal Information

Collected automatically when you browse or use our services:

• IP address
• Browser type and version
• Device type (mobile, desktop)
• Time zone and language
• Pages viewed and links clicked
• Session duration
• Referrer URL

d. Cookies and Tracking Technologies

We use cookies, pixels, and tags to:

• Keep you logged in
• Analyze site traffic
• Personalize content and offers
• Enhance website performance

You can control or disable cookies in your browser settings, though this may affect site functionality.

a. To Fulfill Orders

• Process orders and payments
• Arrange shipping and delivery
• Send invoices and order confirmations
• Provide downloadable files where applicable

b. Customer Support

• Respond to inquiries
• Offer technical assistance
• Manage returns, refunds, or warranty claims

c. Personalization

• Recommend relevant project kits
• Remember user preferences
• Customize your shopping experience

d. Marketing & Communication

• Send promotional emails (only if opted in)
• Share product updates or educational content
• Inform you about offers, events, or discounts

You can unsubscribe from marketing emails anytime via the link in the email or by contacting us.

e. Analytics & Performance

• Improve website design and usability
• Track user interaction anonymously
• Evaluate trends and popular products

f. Security & Fraud Prevention

• Detect suspicious behavior
• Prevent identity theft or unauthorized access
• Meet legal obligations and regulatory requirements

a. Service Providers

To facilitate your order, we may share limited information with:

• Payment processors (Razorpay, Paytm, etc.)
• Delivery and courier services (India Post, Delhivery, etc.)
• Cloud storage and hosting providers
• Email marketing services (e.g., Mailchimp)

These partners are bound by privacy agreements and can only use data for the purposes we define.

b. Legal Authorities

We may disclose your information if:

• Required by law, regulation, or legal process
• Investigating fraud or protecting our rights
• Responding to court orders or law enforcement requests